description du poste

Vous avez envie de FAIRE DECOLLER votre carrière ?Nous recherchons notre futur(e)TECHNICIEN MICRO H/FType de contratPermanentPrésentation de l'emploiJob title of the line manager: IT Center Manager Title of the functional manager (if any): Responsibilities: To receive incident and issue reports from users and ensure that they are resolved by resources capable of providing a solution. To contribute to the first level of resolving incidents that affect service quality and continuity.Présentation de DaherAvionneur, industriel, prestataire de services industriels et logisticien, Daher a réalisé un chiffre d’affaires de 1,65 milliard d’euros en 2023. Fort de son actionnariat familial, Daher est tourné vers l’innovation depuis sa création en 1863. Avec plus de 13 000 collaborateurs et des implantations dans 15 pays, principalement en Europe et en Amérique du Nord, Daher conçoit et développe des solutions à valeur ajoutée pour ses clients et partenaires aéronautiques et industriels. Fiche de PosteScope of Activities To carry out some or all of the following activities: Handle calls from usersRecord operational incidents or issues reportedResolve Level 1 incidents or issues: diagnosis, identification, information, resolution and formulationTransfer user calls to the most appropriate entity, if necessaryFollow up on the handling of user callsUse the incident database: reminders, consolidation and trend analysisIssue requests for substantive preventive actionsAlert your line manager to any incident that is ‘out of the ordinary’The activities are to be adapted for employees on work/study contracts (vocational training contracts, apprenticeship contracts, etc.) to remain consistent with their theory training. Address and resolve QSE alerts raised by personnelEnsure that your team has the skills required for their jobs (QSE training, accreditations, etc.)Support QSE maturity development in your sectorMinimum of 15 years in a General or Industrial Management role in metals processing, and ideally in the manufacture of valvesAllez-vous OSER l'aventure avec nous ?Venez nous rejoindre et libérez votre potentiel !