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Company OverviewJoin us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!Position PurposeThe Specialist - Workforce Real Time role will help support multiple functions to drive accuracy in contact center tasks. This role will require someone with strong attention to detail and who can process requests with a high degree of accuracy in a timely manner. This person will possess the ability to support multiple LOBs with requests coming in from multiple stakeholdersJob RequirementsAdd and remove users to the telephony, WFM, and other client systems.Update skill changes on individuals and large-scale skill changesReceive requests from operations regarding coding agents in real-time and future events like PTO, meetings, leaving early, arriving late, temporary schedule changes, coding exceptions for training, etc.Reporting as required by internal leadership (i.e., performance reporting, attendance and adherence reporting, documentation of outages and staffing impacts resulting from these, and any other ad-hoc reporting that may be required)Responding to requests, executing requests, documenting completion, and communicating updates timelyCompleting requests and updates with a high degree of accuracyConduct regular reporting intraday showing queue level performance across multiple locationsFacilitate taking operational requests for schedule alterations and providing approval based on business needs.Ensure all company policies and procedures are adhered to, including but not limited to Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper company Management immediatelyOther duties as assigned by managementQualifications1-2 years of workforce experience in real-time management is a mustExperience adding and removing people from systems preferredMust have flexibility to work during any hours of operationHigh degree of accuracy and timeliness in reporting requiredProficient in MS Office Suite (Excel, Outlook)Strong quantitative and analytical skillsExperience of one or more years using Genesys/Avaya telephony and Aspect/Verint WFM softwareStrong organizational skills and the ability to prioritize workload, meet deadlines, and perform multiple tasks with attention to detail in a challenging, fast-paced, shifting-priority environmentProtect yourself against job application fraud - If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.