description du poste

Partner with Service and Customer Management Leaders teams to drive Digital Transformation and ensure business continuity. Key focus of this role is to close work with Business Process Owners, to identify new needs and co-create together the best solutions in line with Sidel Mission and vision and with Digital Transformation and Technologies strategic roadmap. Your Mission Support Service and Customer Management teams in identification and prioritization of Use Cases and drive the Value realization execution and monitoring Develop strategies for effective digital transformation Drive Digital Technologies and Way of Working progressive adoption to address Business needs and Value Contribute to the tech strategy and roadmap for digital capabilities evolution Support the selection of a platform/solutions/framework that can improve services and performance of Service Business and Customer Management Drive Services and Customer Management solutions evolution initiatives Understand and support the implementation of best practices in Services and Customer Management Attract, develop and retain high performing team members Your Profile LEADERSHIP Strong Leader with both the direct team as well as the transversal teams Managerial experience Change driver TECHNICAL Deep knowledge of SAP S/4HANA, FSM and MS 365 CEP platforms, solutions and their related business value Deep knowledge of Service Business, relative business processes and strong experience in Service management Digitalization Data analytics skills FUNCTIONAL Understand Service and Customer management Businesses Business Acumen and Strategic Vision Excellent planning and organizational skills Communicational skills to evaluate best solutions METHODOLOGY Agile methodology DevOps / DataOps / MLOps methodologies Customer Management Best Practices Contract Type Permanent Country FRANCE Location Octeville-sur-mer #J-18808-Ljbffr