description du poste

Job Description:

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As a Senior Executive Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our VIP corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Consultant, and you can find us in almost every other department at AMEX GBT Egencia!

After completing a 7-week training program (hybrid in Paris or Marseille), you will be able to work remotely from anywhere in France.

What You'll Do

1. Assist our Executive Corporate Business Customers in their online booking or offline for aftersales.
2. Handle the end-to-end booking either over the telephone, via chat or via email.
3. Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, using Amadeus GDS.
4. Use positive telephone service techniques; act on special customer requests and maintain excellent client relations.
5. Meet the servicing of your nominated account or clients' travel requirements, whilst adhering to your nominated call schedule daily, and report any variances in the workforce management scheduling tool to your Team Coach.
6. Coach, develop, and mentor more junior Travel Consultant colleagues in the team as needed.

What We Are Looking For

• High proficiency with Amadeus GDS.
• Experience as a Corporate Travel Consultant.
• Prior experience with VIP customers is a plus.
• Excellent professional communication skills in French and English.
• Ability to research and resolve customer service and traveler issues independently and/or with suppliers.
• Ability to handle urgency and the unexpected while maintaining professionalism and multitasking relationships, accepting and adapting to change quickly.
• Ability to positively influence team and peers.
• Learning agility and ability to act on constructive feedback.
• Detailed understanding of fares and ticketing rules for car, air, and hotel.

#GBTJobs

Location: France

The #TeamGBT Experience

• Flexible benefits tailored to each country, including health and welfare insurance, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
• Skill development: access to over 20,000 courses via our learning platform, leadership courses, and internal job openings.
• Diversity, Equity, and Inclusion: Engage with our global Inclusion Groups to discuss challenges, achievements, and drive awareness and action.
• Wellbeing resources to support mental and emotional health for you and your family.

This role is for Egencia LLC (“Egencia” or the “Company”), part of the American Express Global Business Travel family.

All applicants will receive equal consideration regardless of age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or other protected characteristics.

We are committed to providing reasonable accommodations for individuals with disabilities. Please inform your recruiter if you need an accommodation during the hiring process. For data protection details, please consult our privacy policy.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;