description du poste

Job Title:

SENIOR CONSULTANT

Job Description:

As a consulting agency with a creative positioning and growth, Catalyst is looking for its future Salesforce/CRM Senior Consultant to support it in its development in France and in EMEA. As part of our team, you will report to one of our Senior Managers.

Missions:

Our Salesforce/CRM consultant could contribute to develop our Salesforce offer and participate in the following missions:

• Discovery and Needs Assessment: Identify our needs and main goals.
• Partner Understanding: Gather input and establish agreement on goals.
• Process Mapping: Understand current customer service workflows.
• Data Migration Planning: Identify and prepare data sources for migration.
• System Audit: Assess existing CRM or service platforms.
• Customization Requirements: Define required Service Cloud customizations.
• User Story Development: Create scenarios for Service Cloud usage.
• Integration Strategy: Develop a roadmap for system integrations.
• Change Management Planning: Prepare employees for the transition.
• Technical Architecture Design: Design the underlying infrastructure.

Our Salesforce/CRM consultant could also be part of more general client's assignments:

• Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies, etc.)
• Definition and optimization of omnichannel customer journeys
• Selfcarization of their relational devices
• Support for the opening of new relational channels (chat, visio, bot, etc.) and deployment of these solutions
• Define outsourcing strategy
• Optimize operational models (operational excellence, optimization of productivity, optimization of commercial performance,…)
• Redesign / optimization of commercial acquisition systems
• Implement Voice of the Customer program
• Support our clients in the transformation of their Client Operations

Your profile:

• Bachelor's degree in computer science, Information Technology, or related field with at least 3 years of experience in a management/strategy consulting firm or in IT consulting firm or IT integrator/SI.
• Salesforce Administrator and Service Cloud Consultant certifications.
• Experience implementing and customizing Salesforce Service Cloud solutions.
• In-depth knowledge of Service Cloud features such as Case Management, Knowledge Management, and Omni-Channel Routing.
• Experience with Salesforce integration capabilities with other systems.
• Experience with Apex programming, Visualforce, and Lightning components.
• Experience in designing and implementing scalable, Salesforce solutions.
• Ability to analyze requirements and translate them into technical solutions within the Salesforce platform.
• A passion for staying updated on Salesforce platform updates and new features to drive continuous improvement in customer service operations.
• Appetite for customer experience issues.
• Work thoughtfulness.
• Curiosity encouraging to understand beyond the obvious or assertions.
• Business sense assuming the ability to develop storytelling.
• French and English required, another language really appreciated.

More to know:

• The head office is in the 17th arrondissement of Paris; most of our missions are carried out from our premises.
• Access to a gym, restaurant ticket card.
• Telework agreement 2 days a week.

Location:

FRA Paris - 3 rue d'Heliopolis

Language Requirements:

Time Type:

Full time

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