description du poste

Retail-Atlantic - Area Manager Cleaning Industry- HalifaxAbout UsWe are an established Canadian facility maintenance company. We provide a variety of services to large retail and commercial businesses nationally.We have a competitive compensation benefits plan including health, dental and vision, and a pension plan after 1 year.Job SummaryThis role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.The key focus areas of this role are in managing:Customer Experience RetentionPerformance of our Partners CleanersOverall Store Operations (Including store budgets, profitability KPI’s)Quality Standards AuditsTrainingCost ManagementIncreasing Revenue Profits per Store and Customer BannersUnited Customer Processes, Policies GuidelinesSupport to other Area Managers as requiredPlanning Budgeting:Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules, budgets, potential add on sales opportunities).Implement store level budgets.Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.Customer Relationships Communication:Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) various departments within United.Address store level customer concerns and provide timely and effective solutions to problems.Support Regional Management on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) Customer V.P level).Daily/Weekly/Monthly meetings with customers banners on store audits, case management action plans, periodic schedules, scope of works.Daily/Weekly/Monthly reporting on issues escalations, action plans, including access issues, to customer.Weekly or as required, store compliance walks with customers.Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.Internal Communication:Lead and coordinate all store level communication with United Partners daily on issues and actions.Set expectations with Partners, provide training, coaching mentoring.Participate in cross-functional weekly monthly meetings with Regional Support Teams (e.g., L D, Partner Relations, Equipment Services).Process Compliance:Lead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.Lead store level customer store/calibration walks.Lead process adoption in Salesforce.Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.Support Partner Change Overs (PCO) with Partnership team.Material Ordering.In-Store Specials.Conduct Visitation Audits manage Case management for issues and escalations.Create and implement Periodic Schedules.A.R.I and H S Compliance.I.D Badging uniform compliance for all Partners cleaners.In Store Partner Training and support Partner Effectiveness in Partner training Program.Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.Cost Management Controls:Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.Support Sr. Management for operational costing for new existing business.Monitor asset inventory, including but not limited to, equipment, supplies at store level.Implement transitions of new business in stores in compliance with customer transition process.Lead growth of In-store business by upselling Special services.Workforce Performance Management:Co-Lead Performance Management for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports).Recruitment, Training Development:Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing).Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness L D in overall Partner training program.Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team.Responsible for managing business using United technologies provided (e.g. Salesforce Microsoft Programs). Responsible for asset management.Education/Experience:Degree in business administration or related field.Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.3 – 5 years’ experience in a supervisory role. #J-18808-Ljbffr