description du poste

Head of Customer Success – Amazon Performance Expert - €80,000 - €120,000 per year

Nova Analytics | Empowering Amazon Sellers with AI-Driven Insights

Location: Paris (Hybrid) or Full Remote

About the Role

Nova Analytics is on a mission to help Amazon sellers optimize their operations and performance through cutting-edge AI and Big Data tools. We’re looking for an Amazon Performance Expert to guide our clients in leveraging our platform to unlock growth opportunities.

If you’re passionate about helping e-commerce sellers succeed and have deep experience in the Amazon ecosystem, this role is your chance to make a real impact – while growing with a dynamic tech startup.

Key Responsibilities

• Advise and support clients (Amazon sellers, brands, and agencies) in using Nova Analytics to improve their marketplace performance
• Provide strategic insights based on data analysis to enhance product rankings, sales, and customer engagement
• Train clients on best practices for keyword optimization, inventory management, and ad performance using our platform
• Collaborate with tech and product teams to translate client feedback into product improvements
• Conduct performance reviews and audits to identify growth opportunities for clients

Minimum Requirements

• 5+ years of experience in the e-commerce environment and working on Amazon businesses
• Amazon Expert: Hands-on experience selling on Amazon or advising Amazon sellers
• Data-Driven: Proficient in interpreting sales data, keywords, and trends to drive strategic recommendations
• Client-Focused: Strong communication and consulting skills to help clients succeed
• Tech-Savvy: Familiarity with tools like Seller Central, Helium 10, Jungle Scout, or other Amazon performance platforms

Nice to Have

• Experience with Amazon PPC, FBA processes, and listing optimization
• Familiarity with analytics platforms or SaaS products

Core Values

• Solution-Oriented: We tackle challenges head-on and always seek the best outcomes for our clients
• Champion's Heart: We’re relentless, resilient, and dedicated to achieving excellence
• Make Magic: We create innovative solutions that surprise and delight our users

Additional Benefits

• Impact-Driven: Help e-commerce businesses thrive with actionable data insights
• Cutting-Edge Tech: Work with AI, Big Data, and automation in a fast-growing French Tech company supported by France 2030
• Equity Opportunity: Be part of our journey with BSPCE stock options (French employee share ownership)
• Flexible Work: Based in Paris with the option for full remote work
• Career Growth: Potential to grow into a senior advisor or team lead role

Get in touch directly on LinkedIn with Antoine Huet or apply through this job offer process! Can't wait to hear from you.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Industries

Software Development