description du poste

Opportunities for Technical support Engineers L2 - French speakersOur client:This client creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency.Role Overview:Research and identify solutions to software and hardware issues L2Responding to customer queries in a timely and accurate way, via phone, email or chatDiagnose and troubleshoot technical issues, including account setup and network configurationProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersYour Profile:Fluent in French skills both in writing and speaking (C1/C2 level)Experience in Technical Support L2 roleCritical thinking and problem-solving skillsTroubleshooting experience with NAS, TCP/IP, networking, storage on Windows or Unix. Experience on the following is a plus: LDAP/DNS/Kerberos.Nice to have: CIFS or SMB, NFS, Wireshark.What we offerCompetitive salary depending onExperience - basic 59k-64k plus bonus annuallyGreat work environment and full training provided.Permanent contract directly with the client.Office Cork - Hybrid- remote opportunitiesCareer progression.Generous relocation package.Sounds interesting? Send your CV now to vivian.rodriguez@cpl.ieand start a conversation faster than anyone else. Under the partnership, I can provide the best coaching and recruitment support.Why Apply Through Cpl?We will help you refine your search and present you with the most relevant opportunities that maybe are not advertised elsewhere.We will help youupdate your CV, prepare for job interviews and educate you on specific market insights.We have strong relationships with hiring managers and can get your CV in front of the right person rather than getting lost in an inbox of applicationsFrench, French speakers, French In Ireland, NFS, CIFS, SAN , iSCSI, TCP/IP, RAID, DNS, NIS and AD, UNIX/Linux configuration, administration and technical support, NAS and/or SAN storage and surrounding infrastructure, AWS Cloud solutions, Google Cloud solutions, Microsoft Windows environment configuration#LI-VR1 #J-18808-Ljbffr