description du poste

Mercier Consultancy is excited to announce an opening for a French Player Support Specialist to join our dynamic gaming department in Sofia, Bulgaria! In this role, you will be the primary support contact for our French-speaking gaming community, ensuring they receive excellent assistance and an enjoyable gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and create a warm and supportive environment for our players. We are looking for passionate individuals who have strong communication skills and a commitment to helping our gaming community thrive.

Responsibilities

• Provide exceptional support to French-speaking players through email, chat, and social media
• Troubleshoot and resolve technical issues, gameplay questions, and account-related inquiries
• Document all player interactions and support requests accurately in our customer relationship management system
• Work collaboratively with other teams to resolve complex player issues effectively
• Collect and relay player feedback to the development team for potential enhancements
• Help create a positive and engaging community for players through excellent support
• Stay informed about the latest gaming trends and developments relevant to our products

Requirements

• Fluency in French and English, both written and spoken
• Outstanding communication and customer service skills
• Prior experience in player support or customer-facing roles is a plus
• A strong passion for gaming and an understanding of gaming culture
• Excellent problem-solving skills with keen attention to detail
• Able to work independently as well as collaboratively within a team
• Familiarity with customer support software and gaming platforms is advantageous

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses