description du poste

In collaboration, we are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of an e-commerce brand.Location: Remote/work from home in SloveniaEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Conduct technical-based customer assistance through voice, chat, and email in a timely mannerProvide an exceptional customer experienceDocument each interaction in a dedicated CRM systemAct as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departmentREQUIREMENTS:Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)Residing in Slovenia and being able to take on a job legally without the company's supportExperience in Customer Support and technical support, especially with a help desk or other IT functionsAbility to go through a background checkStrong abilities to work independently and as a remote team playerProblem-solving and critical thinking skillsAdaptable and flexible, demonstrating abilities to work with process and information changesStrong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)OFFER:Excellent remuneration package based on experience, skills, and performanceIndefinite contractPrivate health and life insuranceEight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PMFully remote work from SloveniaA dynamic and creative team with a positive and friendly atmosphereGood work environment - the employer can show off great reviews from their employeesGuidance and tools to reach your full potential #J-18808-Ljbffr