description du poste

Your role...In this mission, you are the face to our customers. You will help to manage our growth in our service business by delivering excellent work, strong customer commitment, and engagement. You ensure that the customer’s expectations are met every time. You consult the customers and provide timely service support for technical problems, monitoring, testing, and demonstrations either on-site or remotely through high-tech tools. This has a positive effect in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo.Being responsible for troubleshooting, repairing, and installing parts and equipment at customer site and remotely.To carry out high-level commissioning jobs at customer sites and an understanding of PID's.Run and manage regular check-ins or health-checks on pumps on site or remotely through Industry 4.0 monitoring tools with a resolution of any alerts.Conduct regular maintenance works on pumps at site.Issue accurate and detailed service reports to customers and internal stakeholders.In case needed, support in warranty claims, reports and manage customer complaints.Ensure excellent internal communication and network to share lessons learned with other field service colleagues.Providing technical support in the form of troubleshooting either by phone, email, Teams or on-site.Provide training for distributors and customers on all relevant features and benefits of using our products and consumables.Actively communicate service and other relevant activities to Customer and Vacuum Technique Service Operations Manager.Spot and hunt for Service and Equipment sales opportunities and generate leads for the Sales teams.Pro-actively strive for continuous process improvement and personal development.Log customer enquiries in the appropriate system.Advise customer care on straightforward technical matters to allow them to pursue enquiries without further assistance.Provide written technical documentation in support of the quotation process, especially focus on providing part numbers to CVC where Coordinators cannot identify the right part. Engage with other Edwards technical authorities when necessary (Product Application Managers, Technical Engineers).Support the customer base with technical information about range of products and Edwards services.Pursue more complex matters (work with parts manuals, technical drawings and SOPs) by taking ownership for the technical enquiry.Cooperate with the Customer Centre Sales Service team to understand market requirements and developments.What we expect from you...We know that passionate people provide the best service, hence attitude is the key criteria for us. You describe yourself as a proactive, engaged, driven person, eager to be the face to the customer and represent Edwards and Atlas Copco Vacuum.Passion for working in a Scientific/Technical environmentDemonstrable experience in a field service and/or technical support roleExperience in Vacuum or similar would be an advantageExperience in presenting training to internal and external customersSelf-starter who will take ownership of understanding and meeting the customer’s needsPro-active and able to work independently while reporting remotely to the Operations ManagerRegular travel to customer sites and workshops / offices within the region (Eastern Southern Europe; Poland, Hungary, Slovakia, Serbia, Romania, Bulgaria, Greece, ...)Very good knowledge of MS Office, comfortable using SAP platforms with desire and aptitude to learn new systemsExcellent communication skillsFluency in English is essential. Additional knowledge of any of the local language(s) is an asset.A valid driver‘s licenseWhat you can expect from us...At Edwards and Atlas Copco Vacuum, we believe in challenging the status quo, always looking for ways to improve things.Our cutting-edge technology and great ideas allow us to innovate for the future and service is one of the strategic growth pillars for the Group.We offer a wide range of career opportunities within the Atlas Copco Group, out of which 5 are from specific service divisions.We believe it is passionate people who make things happen.As a service engineer, you are seen as a brand ambassador and our face to our customers.We invest in your development and give you many training and learning opportunities.With us, you lead your own career path and you are empowered to act.We give highest flexibility when it comes to working conditions.We give you freedom with accountability and a variety of tasks you are independently working on.We ensure that you feel part of a team and provide good network opportunities.By travelling around you will see new places and meet a lot of new people, Edwards is a global company with customers all around the world.We trust in fair and attractive compensation and benefits package.About EdwardsEdwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems, and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs, and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass, and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of RD applications.Edwards has over 4,000 employees worldwide engaged in the design, manufacture, and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia, and North America. #J-18808-Ljbffr