description du poste

3INA is the No.1 growth colour brand in Spain, and one of the fastest expanding beauty brands, already delighting customers in more than 40 countries. 3INA is more than a beauty brand: we were born in 2016 with a view to disrupt. Responding to a generation who approached makeup in a fresh, fearless, and democratic way, is a brand that is playful, built on confident aesthetics, and with a commitment to delivering premium products at an affordable price. Working at 3INA is being part of a unique culture that focuses on creativity, innovation, and customer satisfaction. We have an entrepreneurial mindset, we aim for excellence whilst delivering results in an honest and fun work environment! It is demanding but also extremely rewarding as we take huge pride on our sense of belonging and camaraderie. We approach our actions with a deeper level of care and respect for all our employees, community, and planet. The role: To develop the training action plans, facilitate the appropriate programs, as well as managing service excellence of frontline teams, in line with the strategic objectives of Brand. Your challenge: Plan, execute and evaluate training programs according to 3INA objectives. Propose and implement appropriate training tools to enhance employee performance. Incorporate relevant market trends and consumer insights into the training framework catering to regional specificities. Participate in designing training activities, exercises, and evaluation for consistent education solution delivery. Follow up on the training solutions with feedback and regular observations to improve training efficacy and efficiency. Evaluate frontline team and individual performance to provide coaching and advice for improvement. Proactively motivate and provide guidance for frontline teams on the field, as well as promoting collaboration. Consolidate, analyze, and report on key performance indicators of the ongoing training activities. Key skills: Embodies Brand Identity Master brand identity and knows sense of purpose. Masters fundamental knowledge: products, categories, gestures, sales and service. Master competition, market, clients, and trends knowledge. Drives Business Through Service & Retail Education Elaborates service & retail education plans aligned with business priorities. Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience. Designs, Transmits & Empower Designs appropriate learning solutions for Customer Experience. Delivers & transmits Education Contents. Provides personalized follow-up & coaching. Animates learning communities with passion. Elevates Customer Experience & Service Attitute Fosters empathy. Knows customer profiles & transmits customer centricity. Continuously elevates services standards and POS execution according to brand specificities. What we expect from you: Bachelor’s degree or above preferable in Business, Marketing or related discipline or equivalent professional certification. Minimum 5 years of experience, preferably in cosmetics and retail environment. Demonstrated strong communication and presentation skills to audiences of varying capacity is a must. Excellent organization, negotiation, influencing skills is a strong plus. Strong conceptual, analytical thinking, and problem-solving skills. Has the aptitude and capacity to motivate, coach and train staff. Strong sense of aesthetic sensibility and creativity, preferably having an in-depth product and brand knowledge. High sense of luxury and service excellence is highly preferred. Good understanding of FMCG or beauty industry. Availability to travel 50% of your time Why join 3INA: Culture of freedom, diversity & inclusion, and responsibility Free 3INA Product every Q You will have special discounts and we do not forget your family and friends either! Feel free working from home or office, you choose! Keep learning with 3INA We offer courses to our employees, depending on their needs and roles! We take care of your development and professional growth with frecuently performance appraisals Company events every 3 months Equal opportunity employer: 3INA Makeup is an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.