description du poste

Reporting to the Senior Director, the Quality Manager will participate in the development and implementation of various needs. He/she will be responsible for ensuring compliance with the Quality Management System on a daily basis, and for supporting initiatives within the Group. He/she will contribute to site improvement efforts.

The Quality Manager provides quality support to the distribution activities of the two distribution centers in Boucherville and Mirabel.

Your responsibilities will be as follows:

• Develop and implement a comprehensive quality assurance strategy aligned with organizational objectives and industry best practices;
• Lead a high-performance team focused on maintaining the organization's excellent reputation;
• Lead quality assurance initiatives to improve distribution processes, reduce defects and optimize the quality of service offered to our customer;
• Use data analysis and quality measurements to identify improvement opportunities and implement corrective and preventive actions according to the methods applied in continuous improvement;
• Implement relevant performance indicators, including measures of the cost of poor quality. Provide visibility at all levels on performance and variances;
• Coach, develop and evaluate his/her team (supervisors, coordinators and technicians) in the effective use of quality tools;
• Ensure the planning, scheduling and documentation of internal audit execution for the Quality department;
• Ensure that work procedures/instructions are up to date and see to the implementation of the quality manual;
• Ensure that change management procedures are followed and communicated to all those involved;
• Collaborate with other members of the organization to share best quality practices and ensure standardization of our operations;
• Prepare and present end-of-shift quality reviews (QBRs) and improvement projects to customers;
• Provide training and support to employees at all levels to promote a culture of quality and excellence.
• Any other related tasks.

In order to join Groupe Robert's team, you must have:

• College or university training in a relevant field, or any other combination of training;
• At least three (3) to five (5) years of relevant experience in a similar position;
• Recognized for strong work ethic;
• Comfortable working in a fast-paced environment and able to adapt to changing priorities;
• Experience in quality, process engineering, distribution or project management;
• Qualification in project management, Lean Six Sigma certification (an asset);
• Knowledge of problem-solving methodologies;
• Fluency in written and spoken French;
• Ability to work in English;
• Experience with customer service;
• Ability to carry out several mandates at the same time (versatility) within short deadlines;

Groupe Robert offers you:

• Team-oriented environment
• Attractive professional development opportunities
• Group insurance and benefits
• Corporate discounts
• State-of-the-art systems and equipment
• Agile, efficient and innovative company
• Safe environment (training, certifications)

Schedules

Day

Groupe Robert is proud to support the diversity of its employees through its terminals in Quebec and Ontario. Women, visible and/or ethnic minorities or people with disabilities will always be welcome to apply, because at Groupe Robert, the diversity of our employees is the link in our logistics chain that makes us even stronger!