description du poste

Join HCLTech!HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.We are looking for a Desk Side Support Engineer to join our teams working on one of our renowned client's facility based in Saint-Amand-les-Eaux, France.An on-site position (CDI). French and English MandatoryPlease find below the roles and responsivities-Experienced in Desktop Laptop, troubleshootingExperienced in installation, configuration and OS troubleshootingExperienced in Asset Management Should have experience in application supportKnowledge on iPhone configurationShould have exposure to basic network troubleshootingExposure and understanding of ticketing tool , ServiceNowUnderstanding of ticketing process incident/service requestsUnderstanding of SLA and meeting targetsUnderstanding of Service desk process of logging tickets and allocationUnderstanding of Asset/inventory record process, System Peripherals movements etcUnderstanding to coordinate with vendors/principlesUnderstanding of client management, user response (email/verbal)Managing SLAs for its respective sites.Hands-on experience on ticketing application.Knowledge of Hardware asset management.Working on incidents and requests, troubleshooting hardware and software issue.Experience to Installation and configure operating systems, applications and software/driver updates.Experience on remote assistance in PC set up, upgrades, troubleshooting.Hands-on experience on Microsoft excel.Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.Keeping required documents handy and updated.Escorting third party engineers at site.Smart hand request/Hands and feet support for network/printer/firewall activities etc.Packing and unboxing laptops.Quality Assurance Testing of laptopsMove equipment between Hub/tech Hub, Goods in and Loading BayDisposing equipmentLiaising with site facilities for maintenance of the Hub/tech Hub areaMonthly/weekly Inventory auditPlacing Hardware/accessories orders and managing Threshold stockHandling Customer service supportDeskside Support callsReceiving equipment from clients and updating stockroom.Managing stockroom.Should have worked in Manufacturing Production line support from IT Perspective,Infrastructure coordination, small data center exposure, Server rack/unrack, POC with central team, factory support, manufacturing devices support.Soft SkillsExcellent communication and conversation skillsShould have a great customer handling skills.Able to handle unforeseen situationsCan drive HCL’s value and its methodologyOther Skills / ExperienceAbility to work flexible hours from time to time to cover for other URGENT issues which may occur at the site.Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.Apply now and submit your CV in English!Why become an HCLTechie?At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:Comprehensive benefits package.Global career opportunities and mobility.Flexible work environment supporting work-life balance.Exciting projects and upskilling opportunities to shape your role.Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.