description du poste

Customer Data Manager (H/F)(Massy - France)Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.COMPANY OVERVIEWAt Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity.THE OPPORTUNITYWithin the Customer Success team, the Customer Data Manager is dedicated to:KYC Management: Own the execution of the KYC strategy and processes defined for the company. Ensure effective deployment of the KYC policy with all contributors and ensure data quality for enabling accounts expansion.Contact Data Management: Part of KYC, prioritize contact management to ensure Extranet data is up-to-date and well managed. Own the process for creating, validating, and updating customer data.Customer Satisfaction Survey: Coordinate, launch, and analyze the global Customer Satisfaction Survey twice a year, collaborating with business departments to monitor action plans for improving customer satisfaction, which is key for account growth.Extranet Enhancements: Centralize and prioritize business needs for better customer management and account development. Collaborate with the RD Extranet team to provide adequate enhancements to the CSM community. Develop and own a roadmap of priorities for Customer Data Management.ROLEWe are currently looking for a digital-savvy Customer Data Manager to oversee the collection, analysis, and management of customer data across the organization. This role is pivotal in ensuring data accuracy, integrity, and availability to support business decision-making and enhance customer experience. The ideal candidate will be responsible for designing and maintaining data governance processes, tools enhancements, ensuring compliance with data standards, and collaborating with cross-functional teams to improve data-driven strategies.WHAT YOU WILL DO WITH USDevelop and implement best practices for managing customer data, ensuring data accuracy, integrity, and compliance with regulations.Oversee the collection, input, and validation of customer data from multiple sources, ensuring consistency and completeness.Maintain and optimize customer databases, ensuring that systems are up-to-date and meet the organization's reporting and analytical needs.Conduct regular data audits, identify and resolve discrepancies, and establish processes for ongoing data quality improvements.Collaborate with data analysts and business intelligence teams to generate insights from customer data, supporting marketing, sales, and customer service teams.Work closely with IT, marketing, sales, and customer service teams to align customer data management processes with business objectives.Ensure customer data is handled in accordance with internal policies and external regulations, implementing necessary security protocols.Continuously evaluate and improve customer data management workflows, adopting new technologies and methodologies to enhance efficiency and effectiveness.Act as a liaison between technical and non-technical teams, translating data requirements and ensuring that stakeholders’ needs are met.YOUR PROFILEIf you have the below experience and strengths, this role could be for you:Bachelor’s degree in Information Systems, Data Management, Business, or a related field.At least 6 years of experience in customer data management, data governance, or a similar role.Proficiency with data management and governance.Strong understanding of data privacy regulations (e.g., GDPR, CCPA) and their implications on customer data handling.Experience in data integration and analysis, with the ability to translate data insights into actionable business strategies.Excellent organizational skills, attention to detail, and a strong focus on data accuracy.Proven ability to collaborate with cross-functional teams and effectively communicate data-related concepts to stakeholders.Strong problem-solving skills and the ability to handle complex data-related challenges.Knowledge of data security best practices.Experience working with CRM systems like Salesforce, HubSpot, ServiceNow, or Microsoft Dynamics.Advanced skills in data analytics tools (e.g., Tableau, Power BI).SOFT SKILLSSuperb time management and business priorities skills.Strong writing and verbal communication skills.Strong leadership skills and ability to effectively engage with a wide range of stakeholders.Able to work with a team of diverse backgrounds and experiences.Ability to work in a fast-paced agile environment and work in close collaboration with Senior Leaders.Excellent knowledge of English and French.Available to travel internationally (mainly USA – approx. once per semester).WHAT HAPPENS NEXTIf your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.Interviews will be conducted virtually via video or on-site with face-to-face meetings.LIFE AT IVALUAHybrid working model (3 days in the office per week)We're a team dedicated to pushing the boundaries of product innovation and technologySustainable Growth, Privately HeldA stable and cash-flow positive Company since 10 yearsSnacks and weekly lunches in the officeFeel empowered to pursue your goals with improved team collaboration and increased creativity/productivityUnlock and unleash your full professional potential with our exceptional training and career development programJoin a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued.Regular social events, competitive outings, team running events, and musical activities.Powered by People - Powered by You!United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.Experience life at Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what it's like to work with us. #J-18808-Ljbffr