description du poste

We are currently looking for a Client Service Officer, for a private bank based in Monaco.DUTIES -The role holder will deliver expert online banking service service to clients using multi-channel communications options, including telephone and email.-They will contact clients and ensure that we have captured client instructions accurately, demonstrating ownership of all client queries.-The role holder will accurately identify all clients, adhering to policy and Customer Due Diligence regulations.-They will be the first point of contact for clients who enquire about online banking, demonstrating ownership of all client queries and ensuring proper escalations are taking place.-They will be expected to own and manage service recovery activities, adhering to the complaints and escalation procedures and maintaining accuracy and quality levels at all times, in order to facilitate client satisfaction.-They might also participate in other activities of the Client Service Team, such as issuing mass client communication and validating transactions instructed by the clients over other official channels.-They will receive and action multi channel, multi currency requests and will be pro-active in achieving set personal and departmental targets.PROFILEThe right candidate will have a strong academic background, with university level qualification a plus. The candidate will also have a strong level of computer literacy and proficient keyboard skills, as these are both essential skills for this role. The right candidate will have proven knowledge of private banking, as well as broad experience of delivering an excellent level of service to clients. Ideally, the candidate will have experience in working with high net worth clients via remote delivery channels. The candidate will be structured and organized and have a good understanding of private client banking propositions and knowledge of internal and external legislation, including Data Protection, Money Laundering, Complaint Handling and Customer Due Diligence. Excellent commands of English and French. Any other languages (ideally Russian) will be a plus.