description du poste

Position SummaryThe AVP of Encompass Administration is responsible for defining RoundPoint management and usage of the Encompass LOS. The incumbent is responsible for directing all day-to-day Encompass administration, providing technical expertise and support to the entire team as well as users.The AVP Encompass Administration reports to the Vice President of Information Technology and works closely with Executive Leadership, Compliance, Information Security, Project Managers, Business Analysts, Developers, and Subject Matter Experts.Primary ResponsibilitiesManage a team of administrators and analysts to build and maintain Encompass changes and support of the applicationLead team in monitoring Encompass to ensure all business/operational needs are met and reports/resolves defects, errors, and configuration issues are reported to the appropriate contacts/team membersManage team to work assigned helpdesk tickets within established SLAWorking with the lines of business and the Product Manager, review requested enhancements, translate complex business requirements into functional specifications, develop and implement changesUses/implements form coding and form development within Encompass LOS and writes form-based validation as neededManage and monitor Encompass’ systems updates and enhancements, and oversees system configuration updatesServe as in-house expert and application expert on Encompass capabilitiesParticipate in developing a product roadmap to meet business needsLeads team in performing routine testing to ensure/maintain full operability EncompassDemonstrates a high level of technical problem solving in providing solutions for internal staff; resolving issues and troubleshooting in timely mannerServe as the primary liaison between RoundPoint and system technology provider and Escalate issues to providers when necessaryIncumbent will be responsible for meeting RoundPoint’s commitment to complianceMinimum RequirementsQualificationsRequired:A combination of education and/or recent work experience5-8 years of recent Mortgage industry experience5-8 years of recent Encompass Administration experienceRecent knowledge of writing business rules in EncompassAble to work well in a fast-paced environmentDesired:4-year bachelor’s degree in the fieldEncompass Administrator CertificationRoundPoint’s Employee Value Proposition:Grow. Make a difference. Have fun along the way.Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!Physical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:The employee is regularly required to talk or hear.The employee is required to sit for extended periods of time and is occasionally required to stand and walk.The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. #J-18808-Ljbffr